Guest Services Manager
Full-time, April to early October 2020
To apply, please send your resume with cover letter to firstname.lastname@example.org.
A Dream Job for a Service Oriented Leader
Our Guest Services Team is the first point of contact for our prospective guests: people from around the world who are looking for the best way to spend their time while in Toronto. Guest Services Agents (GSAs) field their questions about our tours and rentals, make recommendations, help them with bookings and administer our bike rentals. The Guest Services team also provides support to our tour operation, helping to ensure that everything goes smoothly and that our guests have a fantastic experience.
As Guest Services Manager you manage and lead the Guest Services Team: you perform Guest Services duties, you coordinate the day-to-day desk operations and you provide guidance, instruction, direction and leadership to the Guest Services Agents on the team.
You love helping people. You know how much is at stake for our guests – that they are choosing to spend time & money with us – and you want to help ensure that they feel welcome and that they make the most of their time while with us, and while in the city.
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential. You are an energetic self-starter who does the right thing even when no one else is watching. This is a challenging and rewarding role in a dynamic environment, requiring an ability to stay organized and focused.
You are comfortable in a leadership role and you naturally lead by example. You also have strong problem solving and coordination skills. You will help to ensure that all policies, procedures, federal and provincial and local laws are complied with in regards to guest relations, safety, cash handling, etc. You will contribute to the company atmosphere by helping to build mutual trust, respect, and cooperation among all team members – Guest Services Agents, Tour Guides and Mechanics.
You will also assist as needed in the screening and interviewing of staff members, and you will play a large role in the onboarding, coaching, and mentoring of Guest Services team members. You will undertake other duties as required.
What we’re looking for
On a practical level, we need a caring, personable, and responsible candidate who has:
- A 4-year degree from an accredited university/college + 2 years’ experience working with the public in guest services, front desk, hospitality, tourism, customer service or a related professional area. Supervisory experience is a definite asset.
- Excellent communication skills (both verbal & written)
- Great phone & email manner
- Strong computer/internet skills. Familiarity with MS Office (Word, Excel), instant messaging applications and social media.
- An interest in connecting with people from all over the world
- Strong communication and organizational skills
- Strong problem-solving and coordination skills
- High work standard – sets high standards of performance for self and others
- Strong customer service orientation
- Lives in Toronto today
- Familiarity with cycling in Toronto is a definite asset
- Ability to work between 8am and 6pm, including weekends and holidays
If you are driven by your love of your city, and your desire to help others experience the best of Toronto then we want to talk to you! Or if you know someone who’d consider this their dream job – do them a favor and pass it along!
Working @ Toronto Bicycle Tours
At Toronto Bicycle Tours we get to meet interesting people from all over the world, work on a dynamic team and have a ball exploring our great city.
The Guest Services Manager role is a contract from April to October 2020 (with a possibility of an extension). The job is full-time – 35 hours per week – with the possibility of mornings and afternoons, including weekends and holidays. Pay is a competitive wage.
How to Apply
Please send your resume with cover letter to email@example.com.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us.
We will review applications as they are received and look forward to hearing from you.