Part-time (15-20 hrs/week) – April to October 2024

This role is 85% remote, with occasional visits to our Toronto office. Preference will be given to those who live in Toronto or the GTA.

To apply, please send a resume and cover letter to jobs(at)

A Dream Job for Personable, Energetic Self Starters

Do you love Toronto as much as we do? Are you passionate about creating unforgettable experiences? Toronto Bicycle Tours & Events is on the hunt for a talented Guest Services Administrator to join our team!

What’s in it for You

On a practical level, we need caring, personable, and responsible candidates who have:

  • Mostly remote work, with occasional visits to our Downtown Toronto hub
  • 15-20 hours per week. We operate 7 days per week so there will be weekend work. A team of Administrators will divide the weekly load
  • Be part of a team that’s as passionate about Toronto as you are!

The Role

As the go-to person for all guest interactions, you’ll set the stage for memorable experiences. From handling queries to making tailored recommendations, your role is to ensure our guests have a fantastic time from start to finish.

You’ll also support tour operations by efficiently coordinating schedules, handling guest escalations, and making sure that all details, big and small, are perfectly arranged.


  • Outstanding communication skills — both verbal and written
  • A knack for problem-solving and excellent organizational abilities
  • A “big picture” mindset that helps you identify patterns and streamline operations
  • A high level of dependability & reliability, ensuring tasks are completed accurately and on time, allowing the team to operate smoothly and reliably.

Duties and Responsibilities

  • Coordinate with third parties & guests via email, phone and online to schedule bicycle tours and rentals
  • Manage and maintain accurate records of bookings, tour schedules, and payments using our booking system
  • Maintain an efficient and effective tour guide scheduling system
  • Operational support: check for waivers and complete guest information, making sure that everything is up to date
  • Assist with the maintenance up-to-date documentation: e.g. procedural documents and guidelines
  • Other duties as required


  • Bachelor’s degree in a related field or equivalent experience
  • At least 2 years of experience in customer service, administrative roles, or event planning.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Great phone & email manner
  • Detail-oriented and highly organized with excellent time management skills.
  • Strong customer service orientation
  • Strong computer/internet skills. Proficiency with MS Office (Word, Excel), Google Suite, instant messaging applications.
  • Experience using online staff scheduling and reservation management software is an asset.
  • Ability to work independently in a remote setting, with a strong sense of self-motivation and accountability.
  • Live in or near Toronto today; a familiarity with the layout of Downtown Toronto is a strong asset
  • Ability to work flexible hours, including evenings and weekends during peak tour season (April – October)

Are You the One We’re Looking For?

If you’re driven by a love for your city and the desire to offer unforgettable experiences, don’t miss this opportunity! Apply Now to get started or share this with someone who’d consider this their dream job!

To apply, please send a resume and cover letter to jobs(at)

About Toronto Bicycle Tours

Toronto Bicycle Tours & Events is an award-winning company providing sightseeing tours, rentals and events in the Greater Toronto Area for guests of all ages and abilities (from ages 1 to 80+) from around the world.  Our guests have a fantastic, fun time while connecting to our city and gaining a deeper appreciation for Toronto, its people, culture, history and food.  We are celebrating our 13th year in business.